Returns & Refunds

RETURN ON PROMOTIONAL ITEMS:

Please note that all the products showcased in Caresse Shop are Non Refundable, Non Returnable unless the product is received damaged or not as described. Customers with bulk orders can contact our customer care service to get proper information about their orders.

RETURN POLICY FOR ONLINE PAYMENT SECTORS:

currently WE DO NOT have return policy.

IMPORTANT NOTICE:

  • Those customers who are requesting for any Exchange will be charged with AED 35 on each pickup.
  • We do not accept any return from the items which are purchased from any Promotion or Sale. The items which are not in the promotion will be accepted only.
  • Product color or shade may differ due to studio lighting and photography.

For your convenience, we have mentioned the points which are commonly asked by the customers while requesting a return:

1. If you don’t like the Product “OR” its Quality “OR” Changed Your Mind:

  • If you don’t like the product, it’s quality or if you have changed your mind for any product or complete order, in that case, you will need to pay the shipping charges for both sides even if the delivery was free.
  • There is No Cash Refund Policy.

2. Damaged Item, Wrong Item or Missing Items in Order:

  • If you receive an order with any wrong, damaged item or your ordered item is missing, kindly inform us at your earliest within 24 h (1 day) to our Customer Service Helpline.
  • We will arrange a courier to pick up the damaged or wrong item and once it received. our warehouse team will inspect. After inspection of the damaged or wrong item, we will send you the replacement accordingly. Same for the Missing items as well.

3. Products / Orders which cannot be returned:

  • If the packing of the item or product is missing, in that case, the order will not be returned.
  • Lingeries, Undergarments, Swimwear, Beachwear or Makeup items cannot be returned due to hygienic reasons.
  • Used/Reconditioned product or with Broken/Removed tags will not be considered for return as well as if the product is found dirty.

Note: The original shipping charges are Non-Refundable.

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